General terms and conditions
1. General provisions
These general terms and conditions (from now on referred to as "T&C") issued by ARPROG, a Poprad joint-stock company with registered office at Hodžova 3292/3 05801 Poprad, ID number: 36168335, VAT number: SK2020016889, VAT number: 2020016889, registered in the Commercial Register of the Prešov District Court, section: Sa, insert no.: 304/P (from now on referred to as "ARPROG" or simply "operator"), refer to the reservation of accommodation services (from now on referred to as "services") provided by ARPROG in the Levočská Dolina Resort operated by it (from now on referred to as "Resort" ), the use of the online reservation system operated by ARPROG and the offline reservation system (telephone and e-mail reservations), payment conditions, cancellation conditions, as well as all other rights and obligations resulting from the legal relationship of the reservation of services.
The customer has the opportunity to reserve services provided at the Levočská Dolina Resort. The customer has the opportunity to reserve services through the online internet reservation system available on the websitewww.levocskadolina.sk or by telephone or e-mail reservation.
By reserving services, the customer declares that he has familiarized himself with and understood these GTC. The company is entitled to unilaterally change these GTC, and such a change is effective for customers from the date of publication of the changed GTC text, while the decisive text of the GTC is valid and effective for the customer's reservation as of the day the customer makes the reservation. ARPROG. Before making each individual reservation, the customer is advised to familiarize himself with the currently valid and effective wording of the GTC, which is accessible on the websitewww.levocskadolina.sk. At the customer's request, the operator can send the currently valid and effective text of the GTC to the customer in the form of an e-mail message containing a link to the currently valid and effective text of the GTC to the customer's e-mail address provided by the customer during the first contact with ARPROG when making a reservation according to these GTC .
2. Reservation
2.1 Online booking
When booking online, the customer has the opportunity to search for currently available accommodation in the Resort according to the requirements entered by the customer in the online reservation system (e.g. arrival date, departure date, room type, number of rooms, number of persons and age composition, additional services, etc.) located at operator's websitewww.levocskadolina.sk for the prices stated directly during the online reservation on the website after entering the customer's requirements in the form located there.
When booking online, after selecting the customer's basic requirements (arrival date, departure date, room type, number of rooms, number of persons and age group, additional services, etc.), the customer fills in all the required data in the form. When making an online reservation, the customer pays the price of the reserved services by online payment (card payment) or by online bank transfer.
The operator reserves the right to expand or limit individual online payment methods when booking in relation to individual dates. The customer is informed about online payment options directly on the website through which he makes the reservation, after filling in all the required data and before paying for the reserved services and confirming the order with the obligation to pay.
After filling in all the required data in the form and after making the online payment (payment by card), the customer will be immediately sent a confirmation of the reservation to the e-mail address entered by the customer when making the reservation. The confirmation contains basic information about the stay and participants of the stay, reserved and paid services, information about the Resort, information (in the form of a link to the relevant website) about the GTC and cancellation conditions, and other additional information (check-in, check-out, options additional services, etc.).
2.2 Offline booking
a) E-mail reservation
When booking by e-mail, the customer has the option to contact the operator by e-mail at the e-mail addressrecepcia@levocskadolina.sk
In the e-mail, the customer is obliged to state the basic requirements for the services (number of persons and children's ages, number of rooms, type of room, date - date of arrival and date of departure, first and last name of the customer, any other customer requirements, additional services, etc.). After receiving the customer's e-mail inquiry, the operator either contacts the customer with a request to specify the criteria sent by him or to supplement the necessary information, or in the case of a complex inquiry, the operator sends the customer to the customer's e-mail address from which the e-mail inquiry for the reservation was delivered to the operator services, a price offer of services developed according to the customer's requirements specified in the e-mail.
The price offer is valid for 24 hours from the moment it is created by the operator and is a non-binding price offer, i.e. j. does not represent the customer's right to the service (capacity) and price selected by him.
In the event that the customer chooses one of the price offers sent by the operator, within 24 hours he contacts the operator by e-mail with a confirmation of interest, specifying specific data about the stay and the conditions of the reserved services (arrival and departure dates, room type, number of rooms and their occupancy, number of participants and their ages, catering services, etc.). If, by the time the confirmation of interest from the customer is delivered to the operator, the option to reserve the services selected by the customer (capacity, etc.) or the price has changed, the operator will send the customer a new price offer, and if the customer is not interested in the change, communication between the customer and the operator, as well as the demand and offer cease, while the customer is not entitled to any financial or non-financial compensation or compensation for damages. If in the meantime the customer has paid for the selected services, the operator will return the amount paid to the customer within 14 days from the date of termination of the demand and offer, by non-cash bank transfer to the customer's bank account from which the payment was made. In the event that the services selected by the customer and/or their price up to the moment of delivery of the customer's confirmation of interest to the operator are current and valid, or if the customer, in the event that these have changed, also expresses interest in the changed services and/or price, the operator will send the customer e -by e-mail information about the preliminary reservation containing data on the services selected by the customer, the customer's name and surname, date of arrival and departure, room type, number of guests and their ages, price of the stay, information on what is included in the price of the stay, payment conditions, cancellation conditions and Similarly.
The information on the advance reservation is also the basis for the realization of payment by the customer for the selected services, which contains information on the due date, variable symbol of payment and method of payment. If the price is not paid properly and on time (in the correct amount with the correct variable symbol and due date), the advance reservation is canceled by the operator and the customer's right to the advance reservation expires, and the customer is sent a notification by e-mail about the cancellation of the advance reservation, while the customer does not have the right for any financial or non-financial compensation or damages.
After the customer has paid for the selected services, a booking confirmation is sent to the customer by e-mail. The reservation confirmation contains basic information about the stay and the participants of the stay, reserved and paid services, information (in the form of a link to the relevant website) about the GTC and cancellation conditions, and other additional information (check-in, check-out, options for additional services and Come.).
The confirmation of the reservation is sent to the customer by e-mail to the e-mail address entered by the customer when making the reservation, immediately after crediting the funds for the customer's reserved accommodation and related services to the operator's bank account.
b) Telephone reservation
When making a telephone reservation, the customer has the opportunity to contact the operator by phone at the telephone numbers published on the operator's website and at the times specified by the operator and published on the operator's website, in order to obtain a price offer for the services selected by him.
For the telephone reservation procedure, the provisions of points 2.2 letter a) of these GTC. If the customer does not have an e-mail address, the operator will agree with the customer on the method of communication and delivery of documents individually.
2.3 General provisions for reservations
By making a reservation, the customer declares and is responsible for the fact that he is an adult (age 18 and over) and capable of legal acts, i.e. able to acquire rights and assume obligations in its own name.
The contractual relationship between the operator and the customer is established at the moment when the reservation confirmation is delivered to the customer by the operator.
Until the confirmation of the reservation is delivered to the customer, the customer's reservation is not binding for any of the parties (neither the customer nor the operator) and the customer does not have the right to reserve the requested capacity (room type, number of people, number of rooms, etc.) or the right to the price of the services stated in the price offer, i.e. it is the so-called non-binding reservation. The reservation becomes binding as soon as the funds are credited to the operator's bank account and the reservation confirmation is delivered.
An e-mail message is considered delivered at 9:00 a.m. on the day following its sending, if the sending party does not receive a message about the impossibility of delivery within this period. In the event that the customer does not receive an e-mail message containing the confirmation of the reservation within 5 working days from the payment of the price of the reserved services, the customer is recommended to contact the reservation department of the operator by phone or e-mail.
The day of payment of the reserved services is considered the day of crediting the funds in the correct (invoiced) amount to the bank account of ARPROG.
In the case of a reservation made by the customer offline 7 days or less before the day of arrival, it is possible to make a reservation of services exclusively if the capacity and operational capabilities of the operator allow it. The operator reserves the right to shorten the due date of the services selected by the customer, about which the operator informs the customer in the information about the preliminary reservation.
When making a reservation, the customer is obliged to indicate the exact number of persons who are to be participants in the stay reserved by him, and in the case of children under the age of 18, their age as well.
The decisive moment for determining the age of children under 18 is the day they start their stay. In the event that the customer making the reservation is not a participant in the stay, he is obliged to provide the name and surname of the adult, e-mail address and telephone number, in whose favor the reservation will be made.
After confirming the reservation, the operator guarantees the customer the type of room that is specified in the reservation confirmation. In the event of an operational or capacity need, the operator reserves the right to provide the customer or the participants of the stay with the provision of services in a room of the same or comparable standard as the room type indicated in the reservation confirmation without the customer being obliged to pay an additional payment for the price of accommodation services.
In the case of a customer's request for the allocation of a specific room in the Resort (for example, a specific room number, view, floor, facing the world, etc.) within one and the same type of room, as stated in the reservation confirmation, the operator will comply with the request if, if the capacity and operational possibilities of the Resort allow it and only after payment of the fee for booking a specific room in the amount of 100% of the price of accommodation services for each one night (overnight stay). In case of non-payment of the fee or failure to specify this requirement during the reservation, the operator cannot guarantee the provision of services in a specific room. In such a case, the customer or the participant of the stay has no right to any financial or non-financial compensation or damages, nor the right to make a claim for this reason.
3. Payment terms
The customer is obliged to pay the price for the reserved services in full (100%) when making the reservation, unless otherwise agreed with the operator.
The form of payment depends on the chosen method of booking customer services (online or offline booking). The operator reserves the right to expand or limit individual payment methods when booking in relation to individual methods of booking services or individual dates. The customer is informed about the payment options directly on the operator's website, after filling in all the required data and before paying for the reserved services and confirming the order with the obligation to pay, or is informed about this directly by an employee of the operator by e-mail or by phone during an offline reservation. For offline reservations, payment is possible by non-cash bank transfer or payment via a payment gateway, unless the operator specifies otherwise. The customer is obliged to follow the method of payment specified by the operator.
Bank fees associated with the payment of the price for the reserved services for the customer are borne in full by the customer.
The price for accommodation and related services includes value added tax in accordance with the relevant legal regulations.
The service bill (tax document) is issued to the customer on the day of departure directly at the Resort reception. In the event that the customer wishes to issue a tax document in the form of an invoice issued in favor of a legal entity or a natural person - an entrepreneur and makes the reservation online, he is obliged to request this from the operator even before the actual payment for the stay, i.e. even before paying for the reservation with a payment card (when choosing to pay by payment card), or even before entering a bank payment order for payment (when choosing to pay by bank transfer). When making an online reservation, he will enter his request in the "notes" item in the online reservation system, where he will enter the exact and correct invoicing data of the legal entity (business name, registered office, ID number, VAT ID number, entry in the commercial register, bank connection) or natural person – entrepreneur (business name, place of business, ID number, VAT number, registration in the trade or other register, bank connection) to the operator. It is no longer possible to change the invoicing data after the customer has made a payment with a payment card during an online reservation or entered a bank payment order for payment. In the case of an offline reservation, it is necessary to state this request and accurate and correct invoicing data directly when making the reservation in an e-mail addressed to the operator or by telephone. It is no longer possible to change the invoicing data in the case of an offline reservation after the payment for the stay has been made.
4. Change of reservation, no-show, early departure from stay, cancellation of reservation, cancellation conditions
4.1 Changes to the reservation
Any changes to the reservation (change of date, change of the number of persons or age categories of persons, change of the scope of reserved services – limitation or extension, etc.) are possible after confirmation of the reservation only if the operational and/or capacity capabilities of the operator allow it. The customer has no legal right to make changes to the reservation after the reservation has been confirmed.
The customer can request a change of reserved accommodation and related services by phone or e-mail through the reservation department of the operator.
If the customer requests a change to the confirmed reservation that cannot be accommodated by the operator due to capacity or other operational reasons, the operator is not obliged to comply with the customer's request to change the confirmed reservation and the operator has the right to reject the customer's request, while the customer is not entitled to compensation for damages or any other financial or non-financial performance by the operator.
The operator reserves the right to individually assess the customer's request to change the date of the reserved services, exclusively under the conditions set by the operator, about which the operator informs the customer after the customer's request to change the date of the reserved services and before confirming the change of the date of the reserved services based on the customer's request. In the event of a change in the date of the confirmed reservation, the conditions established by the operator take precedence over the provisions of these terms and conditions, about which the operator informs the customer before confirming the change in the date of the reserved services. Changing the date of a confirmed reservation is only possible up to the date of the operator's entitlement to a cancellation fee in accordance with these terms and conditions, provided that the operator's capacity and operational capabilities allow it. In such a case, the previously issued reservation confirmation is canceled and the price paid by the customer for the previously reserved services is considered as payment (partial payment) of the changed reserved services. In the event that in connection with the fulfillment of the customer's request to change the date of the reserved services, the customer is obliged to pay an additional price, the customer is obliged to pay the difference in the price of the services in the changed date compared to the originally reserved date to the operator by non-cash bank transfer to the operator's bank account and in the manner specified in the confirmation sent to the customer by e-mail to the e-mail address entered by him when making the original reservation. Only after the payment of the additional payment by the customer is a new confirmation of the reservation sent to the customer, and only at this moment does the customer have the right to provide the reserved services on a changed date. In the event that, in connection with the fulfillment of the customer's request to change the date of the reserved services, there is no increase in the original price paid by the customer, the price of the services previously paid by the customer is considered to be the price of the services in the changed date. Changing the date of reserved services is not possible after the date specified in the third sentence of this point of business conditions.
The operator reserves the right to individually assess the customer's request to change the number of reserved beds, rooms or the number of persons, or change of persons (change of the participant of the stay), exclusively under the conditions set by the operator, about which the operator informs the customer after the customer's request to change the date of reserved services and before confirming the change of the date of reserved services based on the customer's request. In the event of such a change to the confirmed reservation (reserved services), the conditions established by the operator take precedence over the provisions of these terms and conditions, about which the operator informs the customer before confirming the change to the date of the reserved services. Changing a confirmed reservation is only possible up to the day before the day of arrival, provided that the capacity and operational capabilities of the operator and the Resort allow it. The customer has no legal right to such a change. In the event that in connection with the fulfillment of the customer's request for a change according to this point of the GTC, the customer is obliged to pay an additional price, the customer is obliged to pay the difference in the price of the services compared to the original price to the operator in the manner specified in the confirmation sent to the customer by e-mail to the e-mail address entered by him when making the original reservation. Only after the payment of the additional payment by the customer is the confirmation of the reservation with the change sent to the customer, and only at this moment does the customer have the right to provide the services reserved by him in the changed scope. In the event that in connection with the fulfillment of the customer's request to change the scope of reserved services, there is no increase in the price originally paid by the customer, the price previously paid by the customer is considered to be the price of services in the changed scope.
The operator reserves the right to individually assess and determine the eligibility of a customer's request to change a confirmed reservation for serious reasons on the part of the customer or the person who is to be a participant in the stay (e.g. injury, serious illness, death, etc.), while for the purposes of assessing such a request customer, the customer is obliged to prove to the operator the existence and duration of serious reasons with a document. The customer has no legal right to provide a change or any financial or non-financial compensation in these cases.
4.2 Non-arrival, non-use of reserved services in their entirety
In case of non-use of the reserved services for any reason on the part of the customer or the person who is to be a participant in the stay, or without stating the reasons (non-arrival for the stay), the customer is not entitled to any financial or non-financial compensation, replacement performance or compensation for damages.
In case of non-use of the reserved services for any reason on the part of the customer or the person who is to be a participant in the stay, or without stating the reasons in their entirety (early departure from the stay, later date of starting the stay), the customer is not entitled to any financial or non-financial compensation, compensation or damages.
The operator reserves the right to individually assess and determine the eligibility of the customer's request regarding the provision of possible compensation for non-attendance of the stay or non-use of the reserved services in their entirety due to serious reasons on the part of the customer or the person who is to be a participant in the stay (e.g. accident, serious illness, death and the like), while for the purposes of assessing such a customer's request, the customer is obliged to prove the existence and duration of serious reasons to the operator with a document. The customer has no legal right to compensation in these cases.
4.3 Cancellation of reservation, cancellation
At the moment of concluding a distance contract for the provision of services, the customer is not entitled to withdraw from the contract for the provision of services in accordance with § 7 par. 6 letters k) Act no. 102/2014 Coll. on consumer protection when selling or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain laws as amended.
The operator allows the customer to cancel a confirmed reservation (from the moment the contractual relationship is established) for any reason or without giving a reason, to the address of the operator's headquarters specified in point 1 of these GTC, or electronically by e-mail notification of the cancellation of the reservation sent to the e-mail address specified in the booking confirmation.
In case of cancellation of the reservation according to the previous sentence, the operator has the right to pay the cancellation fee according to the currently valid cancellation conditions specified for the specific reservation at the moment of cancellation of the reservation by the customer.
The provisions of this point 4.3 of the General Terms and Conditions apply appropriately even in case of partial cancellation of the reservation (shortening of stay, reduction of the number of persons, etc.).
In case of non-attendance of the customer or the participants of the stay or any of them for the reserved stay according to point 4.2 of these GTC, the customer is obliged to pay a cancellation fee in the amount of 100% of the price of the ordered and confirmed services.
In case of cancellation of the reservation less than 180 days before the start of the stay, we do not return the paid deposit for the stay to the customer. After consultation with the reception, it is possible to change the date. You must send your request to change the date to the reception e-mail@levocskadolina.sk.
The operator reserves the right to individually assess the cancellation of the reservation or partial cancellation of the reservation by the customer in the event of serious reasons on the part of the customer or one of the participants of the stay (e.g. accident, serious illness, death, affected by a natural disaster, etc.) and the customer is obliged prove to the operator the existence and duration of serious reasons.
4.4 Change or cancellation of the reservation by the operator, force majeure
In the event that, due to reasons on the part of the operator or the Resort (operational reasons, capacity reasons, etc.), it is not possible to provide the customer or participants of the stay with the reserved services in whole or in part after the reservation has been confirmed, the operator will immediately inform the customer of this fact by e-mail on the customer the e-mail address entered when making the reservation or by phone, while at the same time, depending on the capacity and operational possibilities of the Resort, he will submit a proposal to use the services at a different date, without the customer's obligation to pay an additional fee for the services provided in this way.
If the customer accepts the operator's offer, he is not entitled to any other financial or non-financial compensation or damages.
If the customer does not accept the operator's offer, the customer's reservation is canceled and the operator returns the paid price of the reserved services to the customer in the same way as the customer paid for the reserved services, depending on the form of payment the customer chose when booking the stay, according to cancellation of the currently valid conditions of the given reservation from the day following the day of cancellation of the reservation.
The operator is not obliged to provide the customer or the participants of the stay with the reserved services at all or to the agreed extent in the event of the occurrence of circumstances excluding liability. Circumstances excluding liability are obstacles that occurred independently of the operator's will, which prevent the fulfillment of his obligations and it cannot reasonably be assumed that the operator would have prevented or overcome this obstacle or its consequences, nor that he could have foreseen this obstacle at the time of the contractual relationship, i.e. . the so-called obstacles force majeure (natural disasters, pandemic, epidemic, strikes, war conflicts, disasters, interruption of supplies, etc.), which are not under the control of the operator and which make it impossible or disrupt the fulfillment of the operator's obligations. In the event of the occurrence of the so-called force majeure, the operator is obliged to inform the customer about this fact without delay, including the expected duration. In such a case, the operator will agree with the customer on how to solve the situation individually. However, the customer is not entitled to compensation for any damage caused as a result of circumstances excluding liability.
5. Conditions of use of gift vouchers
The value stated on the voucher will be deducted from the purchase price only in the online store "www.levocskadolina.sk";
After using the code for payment, the voucher becomes invalid;
The voucher cannot be used to purchase new gift vouchers;
The gift voucher is non-refundable and cannot be partially or fully exchanged for cash;
The value of the voucher cannot be divided into several purchases, the voucher can only be used for a one-time purchase;
The voucher is valid for 6 months after purchase, after the expiry of the period the gift voucher becomes invalid, no extension of the period of validity is allowed from
date of issue;
In the case of goods for which a gift voucher was used, the amount will be refunded by means of a replacement gift voucher when the goods are returned, in case of withdrawal from the purchase contract or in the case of a justified complaint;
The electronic gift voucher is sent to the e-mail address of the recipient specified by you immediately after payment.;
It is your duty and responsibility to provide the correct email address for delivery of gift vouchers. If it is not possible to deliver to the specified address, we reserve the right to suspend the delivery of gift vouchers. We shall not be liable for any failure or delay in delivery in the event of incorrect details;
To obtain detailed information on how to proceed when using a voucher when purchasing via the e-shop, contact the reception - recepcia@levocskadolina.sk
The company ARPROG, joint-stock company Poprad with registered office at Hodžova 3292/3 05801 Poprad, ID number: 36168335, VAT number: SK2020016889, VAT number: 2020016889, registered in the Commercial Register of the District Court of Prešov, section: Sa, insert no.: 304/P does not carry after sale voucher responsibility for gift vouchers that are subsequently lost, stolen or damaged.
Treat a gift card like cash. In case of loss, theft, termination of validity of the voucher, it is not possible to pay out any amount from the voucher;
6. Complaints procedure
The complaints procedure contained in Article 5 of these GTC applies exclusively to the application of claims for defects in the services provided by the operator from the moment the customer starts booking services until the moment the customer starts staying at the Resort.
The provision of services by ARPROG is governed by the relevant provisions of Act No. 40/1964 Coll. of the Civil Code, as amended, in conjunction with the relevant provisions of Act No. 250/2007 Coll. on consumer protection and on the amendment of Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended and other generally binding legal regulations.
The customer has the right to provide services in the agreed or usual scope, quality, quantity and term.
The customer is obliged to make claims from service defects (complaint) without undue delay after finding out the reasons for making a claim, but no later than the next calendar day, otherwise the right to claim expires. The customer has the opportunity to make claims for service defects (complaint) electronically via an e-mail sent to the e-mail addressrecepcia@levocskadolina.sk or in writing to the address of the headquarters of ARPROG within the period established in these GTC. In the case of a written claim, the deadline is considered to have been met if the written claim is delivered to ARPROG on the first working day after the customer's right to claim has arisen. In the event of the customer's right to claim from claims of service defects during the stay at the Resort, the customer or the participant of the stay is obliged to make this claim directly at the reception of the Resort by the end of the stay (until the day of departure) at the latest, otherwise the right to claim expires.
The customer is obliged to provide information about the conf
